Refund Policy

Home Refund Policy

1. Overview

This Refund Policy applies to all paid subscription plans purchased on MyFxDiary. As MyFxDiary is a digital service that grants immediate access to premium features upon successful payment, this policy differs from refund policies for physical goods. Please read this policy carefully before purchasing a subscription.

2. Nature of Digital Subscriptions

MyFxDiary subscriptions are digital products that unlock access to premium features (such as extended gallery uploads, higher AI Trading Coach usage limits, and additional trading accounts) immediately upon successful payment. Because access is granted instantly and the "product" is consumed at the moment of activation, standard return/exchange concepts that apply to physical goods do not apply here.

3. General No-Refund Policy

As a general rule, payments made for MyFxDiary subscriptions are non-refundable once the subscription has been successfully activated and premium features have become accessible to your account. This applies regardless of whether you actively use the unlocked features during your billing period.

By completing a purchase, you acknowledge and accept that:

  • You are purchasing access to digital features, not a physical product.
  • You have had the opportunity to review the features included in each plan before purchasing.
  • Simply changing your mind after a successful payment does not qualify for a refund.

4. Exceptions — When a Refund May Be Considered

We understand that genuine issues can occur. We will review refund requests on a case-by-case basis in the following limited situations:

  • Duplicate Payment: You were charged more than once for the same subscription due to a technical error.
  • Payment Without Access: Your payment was successfully deducted, but the subscription was not activated on your account due to a verified technical failure on our end.
  • Unauthorized Transaction: You can demonstrate that the payment was made without your authorization (subject to verification).

To request a review under these exceptions, contact us within 7 days of the transaction at the email listed in Section 8, along with your registered email address, the transaction/order ID, and a description of the issue.

Approved refunds, where applicable, will be processed back to the original payment method and may take 7–14 business days to reflect, depending on your bank or payment provider.

5. Cryptocurrency Payments (RazCrypto)

If you choose to pay using a supported cryptocurrency through RazCrypto, please note that cryptocurrency transactions are irreversible once confirmed on the blockchain. MyFxDiary has no technical ability to reverse, cancel, or claw back a crypto payment once it has been confirmed.

In the rare event that a genuine error occurs on our end (for example, a verified technical failure that prevented your subscription from activating despite a confirmed crypto payment), we will resolve the issue by crediting the equivalent value toward your MyFxDiary account or extending your subscription, rather than a blockchain reversal, since the latter is not technically possible.

6. Subscription Cancellation vs. Refund

You may cancel auto-renewal of your subscription at any time from your Profile Settings. Cancelling stops future billing cycles but:

  • Does not refund any amount already charged for the current billing period.
  • Allows you to continue using premium features until the end of the period you have already paid for.

7. Account Termination for Policy Violations

If your account is suspended or terminated due to a violation of our Terms and Conditions (such as fraud, abuse, or unlawful activity), you will not be entitled to any refund for the remaining, unused portion of your subscription.

8. Contact Us

For any refund-related queries or to report a payment issue, please contact us at:

Last Updated: September 2026